QPP logo
QuickPay does not support your current browser.

Please update your browser to continue using our site securely.





Note: Patients are solely responsible for maintaining the privacy and security of all information printed from the Patient Portal.

AA - Communicator: QPP Prod Dependency

Patient Portal Terms and Conditions


These terms and conditions constitute a binding agreement between you and AA - Communicator: QPP Prod Dependency ("we," "us," or "our").

The Patient Portal is an Internet service that allows our patients to: communicate with us; access their health records; request or reschedule appointments; view and update personal information; request prescriptions; receive test results; read patient educational material; view statements; pay bills; and access related services and content.

The Patient Portal is provided on behalf us and our physicians, employees, managers, officers, directors, agents, and representatives and powered by athenahealth, Inc. (all of the foregoing, collectively, the "Practice Entities"). The Practice Entities are intended third-party beneficiaries of this agreement and entitled to enforce all terms and conditions of this agreement.

By accessing or using the Patient Portal, you confirm that you agree to these terms and conditions. If you don't agree, don't use the Patient Portal. By agreeing to these terms and conditions, you acknowledge that you are at least 18 years of age, or legally emancipated, and that you are requesting access to Patient Portal. You acknowledge that Patient Portal is offered as a courtesy to our patients and agree that we may limit or discontinue your use of Patient Portal at any time for any reason.

Minimum Requirements and Security

Security, Confidentiality, and Usage Guidelines for Patient Portal

How We Protect Your Personal Health Information

Your Responsibilities

Patient Portal Messaging

Discontinuing Use of Patient Portal

Your Clinical Information

Copyright and Trademarks

All content included in Patient Portal and on all of our, including, but not limited to, text, photographs, graphics, button icons, images, artwork, names, logos, trademarks, service marks, and data ("Content"), in any form, are protected by U.S. and international copyright and trademark law and conventions. The Content includes both Content owned or controlled by one or more of the Practice Entities, as well as Content owned or controlled by third parties and licensed to one or more of the Practice Entities, and no right, title, or interest is granted to you in or to any Content other than the right to use such content in connection with your use of Patient Portal. Reproduction of any Content, in whole or in part, by any means, is prohibited without our express written consent.

Site Access and Licenses

Links to Third-Party Websites

This website and Patient Portal contain links to websites operated by other parties. The Practice Entities do not sponsor, operate, control, or endorse any of these sites, nor the information, products, or services provided by third parties through the Internet, nor do the Practice Entities make any guarantee, warranty, or representation regarding the accuracy of the information contained on the websites. The Practice Entities have no control over the security or privacy practices of these external websites. Use of other sites is strictly at your own risk including, but not limited to, any risks associated with destructive viruses. You are responsible for viewing and abiding by the terms and conditions of use and the privacy statements of the other websites.

No Warranties

This Patient Portal and all other sites hosted by any of the Practice Entities and the content contained herein and therein are provided by the Practice Entities on an "As Is" basis. THE PRACTICE ENTITIES MAKE NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF ITS SITES, OR THE CONTENT, PRODUCTS, OR SERVICES INCLUDED THEREIN. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE PRACTICE ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND INFRINGEMENT.

Limitation of Liability

General

By using our website (including, but not limited to, Patient Portal), you agree that the laws of the Commonwealth of Massachusetts, without regard to principles of conflict of laws, will govern these terms and conditions and any dispute that might arise between you and any of the Practice Entities. You expressly agree that exclusive jurisdiction for any dispute with any of the Practice Entities resides in the courts of Middlesex County, Massachusetts, and you further agree and expressly consent to the exercise of personal jurisdiction in the courts of Middlesex County, Massachusetts, in connection with any claim involving any of the Practice Entities. Use of our website is unauthorized in any jurisdiction that does not give effect to the terms and conditions set forth herein.

Close
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully.

Your Rights

You have the right to:

Your Choices

You have some choices in the way that we use and share information as we:

Our Uses and Disclosures

We may use and share your information as we:

Your Rights

When it comes to your health information, you have certain rights. This section explains your rights and some of our responsibilities to help you.

Get an electronic or paper copy of your medical record
Ask us to correct your medical record
Request confidential communications
Ask us to limit what we use or share
Get a list of those with whom we've shared information
Get a copy of this privacy notice
You can ask for a paper copy of this notice at any time, even if you have agreed to receive the notice electronically. We will provide you with a paper copy promptly.

Choose someone to act for you
File a complaint if you feel your rights are violated

Your Choices

For certain health information, you can tell us your choices about what we share. If you have a clear preference for how we share your information in the situations described below, talk to us. Tell us what you want us to do, and we will follow your instructions.
In these cases, you have both the right and choice to tell us to:
If you are not able to tell us your preference, for example if you are unconscious, we may go ahead and share your information if we believe it is in your best interest. We may also share your information when needed to lessen a serious and imminent threat to health or safety.

In these cases we never share your information unless you give us written permission: In the case of fundraising:

Our Uses and Disclosures

How do we typically use or share your health information?

We typically use or share your health information in the following ways.

Treat you
We can use your health information and share it with other professionals who are treating you.
Example: A doctor treating you for an injury asks another doctor about your overall health condition.

Run our organization
We can use and share your health information to run our practice, improve your care, and contact you when necessary.
Example: We use health information about you to manage your treatment and services.

Bill for your services
We can use and share your health information to bill and get payment from health plans or other entities.
Example: We give information about you to your health insurance plan so it will pay for your services.

How else can we use or share your health information?
We are allowed or required to share your information in other ways . usually in ways that contribute to the public good, such as public health and research. We have to meet many conditions in the law before we can share your information for these purposes. For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/index.html.

Help with public health and safety issues
We can share health information about you for certain situations such as:
  • Preventing disease
  • Helping with product recalls
  • Reporting adverse reactions to medications
  • Reporting suspected abuse, neglect, or domestic violence
  • Preventing or reducing a serious threat to anyone's health or safety

Do research
We can use or share your information for health research.

Comply with the law
We will share information about you if state or federal laws require it, including with the Department of Health and Human Services if it wants to see that we're complying with federal privacy law.

Respond to organ and tissue donation requests
We can share health information about you with organ procurement organizations.

Work with a medical examiner or funeral director
We can share health information with a coroner, medical examiner, or funeral director when an individual dies.

Address workers' compensation, law enforcement, and other government requests
We can use or share health information about you:
  • For workers' compensation claims
  • For law enforcement purposes or with a law enforcement official
  • With health oversight agencies for activities authorized by law
  • For special government functions such as military, national security, and presidential protective services

Respond to lawsuits and legal actions
We can share health information about you in response to a court or administrative order, or in response to a subpoena.

Our Responsibilities


For more information see: www.hhs.gov/ocr/privacy/hipaa/understanding/consumers/noticepp.html.

Changes to the Terms of this Notice
We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request.

Close

Patient Portal - Privacy Policy

Table of Contents

  1. Scope and purpose of this policy
  2. What information do we collect?
  3. How do we use your information?
  4. Sharing your information
  5. California Residents
  6. Updates to this privacy policy
  7. Our data protection and security policy
  8. Our Contact Information
Date Last Updated: April 30, 2021

PLEASE NOTE: The terms set forth below apply to your use the Patient Portal (Portal) identified in this Privacy Policy. Your use of Login with athenahealth is governed by the LOGIN WITH ATHENAHEALTH ACCOUNT TERMS OF USE AND PRIVACY POLICY for LOGIN WITH ATHENAHEALTH user accounts available here:https://myidentity.platform.athenahealth.com/static/help/terms.html and https://myidentity.platform.athenahealth.com/static/help/privacy.html


Scope and purpose of this policy

The Patient Portal (the Portal) is an Internet service, powered by athenahealth, Inc. (athenahealth, our,us, or we), which allows patients and other authorized users to coordinate and manage their medical care with their health care providers. This privacy policy (the Policy) describes the practices of the Portal with regard to information about you that we obtain through your use of the Portal. We offer the Portal on behalf of our Covered Entity clients (Clients), as a Business Associate under the Health Insurance Portability and Accountability Act (HIPAA).

In order to use the Portal, you must have an account with a healthcare provider who uses athenahealth's software (Services). Because of this, your use of our Portal is also subject to your healthcare provider's, our Client's, privacy policy. You understand that while connected or attempting to connect to a healthcare institution's system, the healthcare institution may collect, store, process, maintain, upload, sync, transmit, share, disclose, and use certain data and related information, including information or data regarding the characteristics or usage of your device, system and application software, and peripherals as well as your personal information, location data, and other content. For questions on those practices, please consult your healthcare provider/institution.

If you use the Portal to access or share data with websites, applications, platforms, services, solutions or portals of any third parties (including, but not limited to, any other patient portals offered by any healthcare provider(s)) (each, a Third Party Platform), the privacy policies and terms of such other Services and Third Party Platforms will apply to your use of such Third Party Platform(s). We do not control and are not responsible for Third Party Platforms or any information you may share with, or access from, any Third Party Platforms, whether using the Portal or otherwise.

The Portal is not intended for use by anyone outside of the United States.

Any unauthorized registration for, access or use of the Portal, our Services, client accounts or Third Party Platforms is strictly prohibited.

Return to top


What information do we collect?

Return to top


How do we use your information:

Return to top


Sharing your information:

Return to top


California Residents

As described above, the information we collect through the Portal is HIPAA protected health information or otherwise covered by the California Confidentiality of Medical Information Act. Therefore, our practices with respect to the Portal are exempt from the California Consumer Privacy Act (the CCPA).


Updates to this privacy policy:

athenahealth reserves the right to make periodic updates and revisions to this Policy. Your use of the Portal after we make changes is deemed to be acceptance of those changes. Please check periodically for updates. To the extent required by applicable law, we will also attempt to notify you by email or other method when we make material changes to this Policy. If you have any specific questions about this policy, please contact us at consumerprivacyrequests@athenahealth.com.

All other Portal support requests (e.g. trouble logging in, password assistance, access to family members information etc.) or general questions about the Portal should be directed to your medical provider or their office staff by signing into the Patient Portal and sending a secure message or calling your medical provider's office. athenahealth is unable to respond to general support inquiries sent to this email address.

Return to top


Data protection and security:

Return to top


Our contact information:

If you have any questions about this Policy or any other aspects of your privacy with respect to athenahealth (including our processing of your personal information), please contact us at: athenahealth, Inc., Attn: Chief Compliance Officer, 311 Arsenal Street, Watertown, MA 02472.

Close
You are using an outdated browser that is not supported on the Patient Portal.

Please upgrade your browser before signing in.
Ok
update browser alert icon
The Patient Portal does not support your current browser and will prevent you from using the full site. Please update your browser to continue using our site securely.
Your message is being sent.
For your safety and security, your session is about to be logged off due to inactivity.
Please click OK to continue your session.
OK

Below you will find answers to commonly asked questions concerning the website. For technical issues with this website during normal business hours, please contact our office.

What is the Patient Portal?

What is the Patient Portal? Who can use the Patient Portal?

Security

How secure is the Patient Portal? What if my password is stolen? What if I forget my password? What if I'm unable to access the Patient Portal? How do I sign out?

Signing Up

What do I need to access the Patient Portal? How do I register for the Patient Portal? How do I sign in to the Patient Portal?

My Profile

How do I edit my profile information? How do I edit how my contact preferences for different types of notifications? How do I view my insurance information?

Appointments

How do I reschedule an appointment? How do I request an appointment? How do I view upcoming appointments? Where can I fill out medical forms before my appointment? Why doesn't anything happen when I click on a medical form? How do I view past appointments?

Messages

Note: The availability of this feature is at the discretion of your practice.
How do I ask my provider a question? How soon can I expect a response from my provider? How do I view messages and/or responses from my provider? Why can't I delete my sent and archived messages?

Billing

Note: The availability of this feature is at the discretion of your practice.
How do I view my account balance? How do I ask a question about my account balance? How do I view my payment history? How do I view my account statements? How do I manage my saved credit and debit cards? Why doesn't anything happen when I click "View Detail" or "View Receipt?"

My Health

Why can't I view my test results? How do I request a prescription?

What is the Patient Portal?

What is the Patient Portal?

The Patient Portal is an online service that provides patients secure access to their health information. Various features may be available on the portal at your practice's discretion, including the ability to send messages to your health care providers, schedule appointments, and pay bills online.  top

Who can use the Patient Portal?

Any active patient over the age of 13 is eligible to register for and use the Patient Portal. If you are authorized, a family access account can be created that will allow you to access selected family members' health information. top

Security

How secure is the Patient Portal?

All communications between you and your provider's office are carried over a secure, encrypted connection. This secure connection utilizes industry standard Secure Socket Layer (SSL) encryption to ensure secure data transmission as well as server-side digital certificate authentication. To prohibit unauthorized access, all medical information is stored behind our firewall in our electronic medical record system.

You should always make sure that the email address on file for your account is accurate, as notifications from the portal are sent to the email address on file. Make sure to sign out of your account each time you are finished using the portal. top

What if my password is stolen?

Change your password immediately by completing one of the following options:
  • Sign in to the Patient Portal, go to athenahealth Profile, and reset your password.
  • Click Forgot your password on the sign-in page and enter your email address to request a password reset email.
  • Contact your provider's office and request a password reset email.
 top

What if I forget my password?

On the sign-in page, click Forgot your password and enter your email address to request a password reset email. top

What if I'm unable to access the Patient Portal?

Please contact your provider's office to register or to verify your information. top

How do I sign out?

Click the Sign Out link at the top right of the screen. Alternatively, if your keyboard remains idle for 10 minutes or more, you will receive a pop-up window asking if you are still actively using the portal. If you do not click the OK button, you will be signed out automatically. Any information you have typed and not saved or sent will be lost.
Note: Do not use a public computer to access your health information.
 top

Signing Up

What do I need to access the Patient Portal?

  • an email address
  • access to a computer and the internet
 top

How do I register for the Patient Portal?

To register for the Patient Portal, click the Sign up today link on the sign-in page, then enter your information.  top

How do I sign in to the Patient Portal?

To sign in to the Patient Portal, click on the Login with athenahealth button. Next, enter your email address and password, then click the Log in button.  top

I have a PIN instead of a password. How do I sign in to the Patient Portal?

We have made our sign-in process easier. If you have been signing in with a PIN, date of birth, and phone number, you will now be able to sign in with just an email address and password. To do this, you must create a password for your account by clicking the Use your PIN to create a password link on the Patient Portal sign-in page, and following the instructions. This is a one-time only change; going forward you will simply need to enter your email address and password to sign in.  top

My Profile

How do I edit my profile information?

  1. Click the My Profile tab.
  2. Click on the athenahealth profile section and then the athenahealth profile button.
  3. Update your information as required.
  4. Click on the back arrow to return to the Patient Portal.
 top

How do I edit how my contact preferences for different types of notifications?

  1. Click on the My Profile tab.
  2. Select My Notifications.
  3. Indicate your contact preferences for different types of notifications.
  4. Click the Save button.
Note: Portal users cannot deactivate email notifications, as at least one method of communication is required.
 top

How do I view my insurance information?

  1. Click the My Profile tab.
  2. Select Insurance.
Note: If your insurance information has changed, please contact your provider's office.
 top

Appointments

How do I reschedule an appointment?

  1. Click the Appointments tab. Your scheduled appointments will appear listed under Upcoming Appointments.
  2. Click the Reschedule link that appears beneath the date of your appointment.
  3. Select an available appointment from the calendar.
  4. Click the Reschedule Appointment button.
Note: The availability of this feature is at the discretion of your practice.
 top

How do I request an appointment?

It is at your practice's discretion to allow online appointment scheduling. If your practice does not allow online appointment scheduling, you can request an appointment by sending a message to your provider. To do so:
  1. Click the Messages tab.
  2. Click the Compose Message button.
  3. Select the Appointments and scheduling option from the message type dropdown menu.
  4. Select your provider, office location, and your preferred time of day and days of week.
  5. Type your subject and message.
  6. Click the Send button.
 top

How do I view upcoming appointments?

Click the Appointments tab. Your scheduled appointments will appear listed under Upcoming Appointments.  top

Where can I fill out medical forms before my appointment?

  1. Click the Appointments tab.
  2. Select Medical Forms.
  3. Click the desired form. Forms with a computer icon can be completed and submitted online, while forms with a printer icon can be printed out, completed, and brought with you to your appointment.
Note: The availability of this feature is at the discretion of your practice.
 top

Why doesn't anything happen when I click on a medical form?

Adobe Acrobat is required to view and print forms on the portal. On the Medical Forms page, you will see a note indicating this requirement, along with a link to download this program for free. top

How do I view past appointments?

  1. Click the Appointments tab.
  2. Select Past.
  3. Select the desired timeframe from the Past Appointments dropdown menu.
 top

Messages

Note: The availability of this feature is at the discretion of your practice.

How do I ask my provider a question?

  1. Click the Messages tab.
  2. Click the Compose Message button.
  3. Select the message type from the dropdown options based on the topic of your question.
  4. Select your provider and office location.
  5. Type your subject and message.
  6. Click the Send button
 top

How soon can I expect a response from my provider?

Your provider's office will make every effort to respond to your messages within a timely manner. Please do not expect a response on weekends or holidays. If you need to speak with the office sooner, please call the office directly. Urgent matters should not be dealt with via the Patient Portal. top

How do I view messages and/or responses from my provider?

  1. Click the Messages tab.
  2. Select Inbox.
  3. Click the desired message in your inbox to read the message.
 top

Why can't I delete my sent and archived messages?

You cannot permanently delete sent or archived messages. This is because all messages that you send and receive in the Patient Portal are part of your medical record. top

Billing

Note: The availability of this feature is at the discretion of your practice.

How do I view my account balance?

Click the Billing tab. Your list of charges will be listed by date of visit, followed by your account balance, under Recent Charges Payable Onlinetop

How do I ask a question about my account balance?

  1. Click the Messages tab.
  2. Select Compose Message.
  3. Select the Billing and Payments option from the message type dropdown menu.
  4. Select your provider and office location.
  5. Type your subject and message.
  6. Click the Send button.
 top

How do I view my payment history?

  1. Click the Billing tab.
  2. Select Payments.
  3. Select the payment you would like to view.
  4. Click the View detail link.
 top

How do I view my account statements?

  1. Click the Billing tab.
  2. Select Statements.
  3. Select the patient statement you would like to view.
  4. Click the View detail link
 top

How do I manage my saved credit and debit cards?

  1. Click the Billing tab.
  2. Select Payment Methods.
  3. From here you can:
    1. Click Add a Credit Card to save a new card for future payments.
    2. Click Make Default to set a saved card as your default payment method.
    3. Click the Delete link to remove a saved card from the portal.
 top

Why doesn't anything happen when I click "View Detail" or "View Receipt?"

Adobe Acrobat is required to view and print statements and forms on the Patient Portal. When you click the Billing tab, you will see a note indicating this requirement, along with a link to download this program for free. top

My Health

Why can't I view my test results?

It is at your provider's discretion to make test results available. Your provider must authorize the release of your test results in order for them to post to your Patient Portal account. Only test results which are considered appropriate for release will be accessible through the Patient Portal. top

How do I request a prescription?

  1. Click the Messages tab.
  2. Select Compose Message.
  3. Select Prescriptions and refills from the message type dropdown menu.
  4. Select your provider and office location.
  5. Type your subject and message.
  6. Click the Send button.
 top
We were unable to save your data. Please try again later.


Continue   Go Home
Saving...


Please read this Electronic Communications Disclosure ("eCommunications Disclosure") thoroughly - It contains important information about your legal rights. This eCommunications Disclosure covers all of your patient accounts with your provider and athenahealth, Inc. ("we", "us", and "our") accessible, either currently or in the future, through the Patient Portal (whether accessed through a personal computer or mobile device), our websites, or other electronic means.

(1) Your Legal Rights
Certain laws and regulations require us to provide specific information to you in writing, which means you have a right to receive that information on paper. We may provide such information to you electronically if we first present this eCommunications Disclosure and obtain your consent to receive the information electronically. Your consent will also apply to any other person named on your account, subject to applicable law. Since certain documentation associated with your patient account is provided online and we may use electronic means to deliver some of this information, you must consent to this eCommunications Disclosure in order to use these services. At times, we may still send you paper communications, but as a basic proposition we need to know that you are willing to receive communications electronically that we may otherwise be required to provide on paper and that you have the hardware and software needed to access to this information (and note that in Section No. 3 below, we explain ways to obtain selected disclosures or other information on paper even after you have consented to this eCommunications Disclosure).

(2) Types of Electronic Communications You Will Receive
You understand and agree that we may provide to you in electronic format only, by posting the information on the Patient Portal, through e-mail (if applicable and if you have provided a valid e-mail address), or other electronic means, agreements, disclosures, notices, and other information and communications regarding your patient account ("Communications"). Such Communications may include, but are not limited to:
  • This eCommunications Disclosure and any updates;
  • Disclosures, agreements, notices and other information related to your patient account including, but not limited to, account agreements, payment plans or other disclosures or notices that may be required by applicable federal or state laws and regulations;
  • Periodic, annual, monthly or other statements, disclosures and notice relating to the maintenance or operation of an account, product or services associated with the Patient Portal, or other statements, disclosures or notices that may be required by applicable federal or state laws and regulations;
  • Any notice of the addition of new terms and conditions or the deletion or amendment of existing terms and conditions applicable to your patient accounts;
  • Our Privacy Statement and other notices (by posting such notices on our website); and
  • Certain information or forms that we request from you and ask you to submit electronically, such as new patient documentation, health history questionnaires, or other pertinent documentation.
  • Medical forms related to or in anticipation of a medical appointment.
  • Acknowledgment of certain policies that we request from you and ask you to submit electronically.

(3) Setting Your Electronic Communications Preferences
After you consent to this eCommunications Disclosure you will receive all categories of Communications, except those referenced in Section No. 4 below, in electronic format only. You understand that to access these Communications you are responsible for creating and maintaining an account in our Patient Portal. If you do not have a Patient Portal account, you can access these forms by contacting your provider's office and requesting them. For more information on the availability of your electronic communications preference management options, please refer to the Patient Portal, and once you have created an account, you can set and change your communication preferences under "my profile" then "contact preferences". If you do not have a Patient Portal account, you can speak to your provider about your communications preferences.

(4) Types of Communications You Will Receive in Paper
This eCommunications Disclosure does not apply to any communications that we determine, in our sole discretion, that we are required to deliver in paper form under applicable law or that you should receive in paper rather than electronic form. Such communications shall be mailed to the primary address we show for you in our records or otherwise delivered as required by law or the governing agreement.

(5) Minimum Requirements and Security
While you may be able to access and retain the Communications using other hardware and software, we currently support the following minimum requirements:
  • A personal computer equipped with an Internet browser that has 128-bit encryption enabled and configured to accept cookies (e.g., Internet Explorer 7 or 8, Safari, or Firefox; Internet Explorer 6 may not allow you to view some materials, such as test results); and
  • Internet access, a valid email account, software to receive and read email messages, and spam filters set to accept email from our domain.
Most Communications provided within our websites are provided either in HTML and/or PDF format. For Communications provided in PDF format, Adobe Reader 6.0 or later versions is required - A free copy of Adobe Reader may be obtained from the Adobe website at www.adobe.com. In certain circumstances, some Communications may be provided by e-mail. You are responsible for providing us with a valid e-mail address to accept delivery of Communications. At our option, we may also post the emailed Communications within our websites. In this situation, you agree that once we email the Communications to you and post them within our websites, including the Patient Portal, that we have delivered the Communications to you in a form that you can access and retain. To print or download Communications you must have a printer connected to your device or sufficient hard-drive or other storage space to store the Communications.

(6) How to Withdraw Your Consent to this eCommunications Disclosure
Subject to applicable law, you may withdraw your consent to this eCommunications Disclosure by logging into your Patient Portal account and reviewing your communication preferences under "my profile" and then "contact preferences". If you do not have a Patient Portal account, you can contact your provider to withdraw your consent to this eCommunications Disclosure. Remember that you can always set your Communications preferences as described in Section No. 3 above without withdrawing your consent to this eCommunications Disclosure. Consent Coverage; Certain Notices From You Are Not Covered. Applicable law or contracts sometimes require you to give us "written" notices. You must still provide these notices to us on paper. Your consent here does not relate to those notices.

(7) Obtaining Copies of Electronic Communications.
You may print or make a copy of Communications by using the "Print" button (or otherwise using your printing functionality) or saving a copy - do this when you first review the Communications because after submission we do not necessarily keep them all in a place that you can access. Upon request, we will provide you with a paper copy of any Communications provided electronically by us to you pursuant to this eCommunications Disclosure, provided we receive your request within 12 months after the date the Communication was first made available to you electronically. You may request a paper copy of these Communications by calling your provider. Be sure to specify the Communication for which you are requesting a paper copy, and the address to which it should be mailed. You may be charged fees for paper copies of the Communications.

(8) Updating Your Contact Information
In the event that your e-mail address or other contact information is changed, you must notify us of such changes immediately by logging into your Patient Portal account and navigating to "my profile," and then "contact information". If you do not have a Patient Portal account, please contact your provider to update your contact information, including your e-mail address. If you fail to update or change an incorrect or invalid e-mail address or other contact information, you understand and agree that any Communications shall nevertheless be deemed to have been provided to you if they were made available to you in electronic form on our websites, e-mailed to the e-mail address we have for you in our records, or delivered through other electronic means.

(9) Retain Copies for Your Records
We recommend that you print or download a copy of this eCommunications Disclosure, the applicable service agreement and all other Communications, including our Privacy Statement to retain for your permanent records.